Quality Policy - EPF General Contracting Co.

Section 1 – Quality Policy

EPF recognizes that in today’s competitive marketplace, effective quality systems are essential when providing quality, cost-effective services to our clients. Our Management is fully committed to providing Industrial, Commercial & Institutional Contracting Services that comply fully with the specifications and expectations of our valued clients.

Therefore, it is the policy of our company to adhere strictly to this quality control program and to ensure that this program and the requirements of our customers are met on each and every project we execute. Full authority for the implementation and administration of the quality controls described in this manual has been delegated to the Quality Control Manager (QCM).

The QCM has the responsibility and organizational freedom to identify quality control problems, stop work, recommend solutions, and verify resolution. The QCM is also responsible for documenting the QA/QC programs in compliance with applicable systems. Project Managers are responsible for QA/QC activities and may delegate duties but retain full responsibility. All projects shall emphasize safety, quality, schedule, and cost-effectiveness.

Section 2 – Management Responsibility

Management defines and documents its policy and objectives for, and commitment to quality. This policy is communicated throughout the organization. Employees are empowered to:

  • Initiate preventive actions
  • Identify and record quality issues
  • Recommend solutions and verify implementation
  • Control non-conforming work until resolved

Chain of command: Skilled Labor → Group Leader → Site Supervisor → General Foreman → Project QA/QC Manager → Project Manager → Managing Director.

Management shall provide adequate resources and trained personnel to support QA/QC activities, including inspections, testing, and audits.

Section 3 – Quality Systems

EPF maintains a QA/QC system to ensure services meet requirements, consisting of:

  • Documented procedures and instructions
  • Management support to ensure compliance
  • Continuous improvement through feedback
  • Updating of testing techniques and documentation
  • Clarifying commitments beyond available resources
  • Clarification of standards of acceptability
  • Proper maintenance of quality records

The QA/QC manual is available to all employees and outlines procedures that must be followed by staff and subcontractors.

Section 4 – Project Review & Setup

Upon RFQ receipt, management assigns an Estimator to prepare a compliant proposal. The Estimator reviews client requirements and includes all costs. Once awarded, the Project Manager sets up the project and develops the QA/QC file with procedures approved by the QCM.

All staff are briefed on their roles. A proposal review is conducted to address risks and clarifications. Subcontractor and material requirements are sourced at this stage for efficiency post-award.

Section 5 – Document Control

The QCM maintains QA/QC procedures as controlled documents. Project Managers ensure staff and subcontractors receive and follow the latest documents. Obsolete documents are removed and a master list tracks revisions.

Each project includes a “Project Job File” with specifications, drawings, approvals, and changes. All field changes are noted on the as-built drawings at the project site.

Section 6 – Purchasing & Material Control

The Project Manager ensures all materials and services meet QA/QC standards and specifications. Subcontractors must meet quality criteria. Non-listed vendors require QCM approval. Contracts and quality responsibilities are documented in writing.

Section 7 – Material Certification & Traceability

Client-supplied items are verified, stored, and reported if damaged. The Project Manager ensures traceability of materials per drawings/specs. Items must have unique identifiers recorded and submitted as as-built data.

Section 8 – Process Controls

Controlled conditions for quality processes include documented instructions, monitoring, approval criteria, and workmanship standards. Specific activities needing continuous monitoring follow written procedures. Records are maintained for processes, equipment, and personnel.

Applicable QA/QC procedures include: Business Acquisition, Purchasing, Project Management, and Cost/Document Control.

Section 9 – Inspection & Testing

All materials and equipment are inspected/tested for conformance prior to use. Incoming urgent-use materials are tracked for recall if needed.

During construction, Project Managers ensure all inspections are completed and documented, processes monitored, and conformance verified before final release. Non-conforming work is corrected immediately.